Shipping, Returns and Order Policies

Effective November 2, 2026
Last updated September 8, 2026

Eddie Barrett products are created in limited quantities using carefully selected materials. Many pieces are handmade, made to order, personalized or produced as one-of-a-kind designs. Please review all product details, measurements and customization selections carefully before placing your order.

By completing a purchase from EddieBarrett.com, you acknowledge and accept the following policies.

All Sales Are Final

All Eddie Barrett products are final sale. We do not accept returns or exchanges for preference changes, incorrect sizing, duplicate purchases, gift recipient preferences or other forms of buyer’s remorse.

This policy applies to:

Handmade and limited-production products
Made-to-order products
Personalized or monogrammed products
One-of-a-kind pieces
Products made in a customer-selected size, color, material or configuration
In-stock products unless they arrive damaged, defective or incorrect

Please contact us before ordering if you have questions about dimensions, materials, colors or product suitability.

Damaged, Defective or Incorrect Items

If your order arrives damaged, contains a manufacturing defect or is different from what you ordered, contact us within three calendar days of delivery through the contact page at EddieBarrett.com.

Please include:

Your name and order number
A description of the problem
Clear photographs of the product
Photographs of the shipping box and packaging
A photograph of the shipping label when shipping damage is involved

Please retain the product and all original packaging until we provide further instructions. Discarding the packaging may prevent us from filing a carrier claim.

After reviewing the claim, we may repair the item, replace it with the same or a comparable item, or issue a refund when repair or replacement is not reasonably available. Approved refunds will be returned to the original payment method.

Items must not be used, worn, washed, conditioned, modified or repaired before a damage or defect claim is submitted.

Natural Material Variations

Leather is a natural material. Grain patterns, wrinkles, scars, pores, color variations and slight differences in texture are part of its character and are not considered defects.

Handmade products may also contain small variations in stitching, measurements, edge finishing, hardware placement and color. These distinctions are part of the handcrafted process and help make each piece unique.

Colors may appear differently depending on lighting, photography and the settings of your phone, tablet or computer monitor. Minor color differences do not qualify as damage or a manufacturing defect.

Measurements and Sizing

Customers are responsible for reviewing product measurements and selecting the correct size before ordering. This is especially important for belts, collars, bracelets and other fitted products.

Do not rely exclusively on the size printed on a product you already own. Follow the measuring instructions provided on the applicable product page. Products made to measurements or sizes supplied by the customer cannot be returned or exchanged because of an incorrect selection or measurement.

If we made the product in a size different from the size confirmed on your order, contact us under the damaged, defective or incorrect-item procedure above.

Custom-Order Approval

Custom work begins only after the design, materials, dimensions, pricing and estimated schedule have been approved.

The customer is responsible for verifying the spelling of names, initials, dates and other personalized information. Once production begins, approved design choices and personalization cannot normally be changed.

A handmade interpretation may vary slightly from a drawing, digital rendering or reference photograph. We will not duplicate another maker’s protected design, trademark or copyrighted artwork.

Order Changes and Cancellations

An in-stock order may be canceled only if it has not entered fulfillment or been shipped. A custom, personalized or made-to-order purchase may be canceled only before materials have been ordered, cut, stamped, engraved or otherwise committed to the project.

Once production or fulfillment begins, the order cannot be canceled, changed, returned or refunded.

Eddie Barrett reserves the right to decline or cancel an order because of a pricing error, material unavailability, suspected fraud, design conflict or inability to complete the order properly. If we cancel an order, we will refund the amount paid for the unfulfilled item.

Production and Processing Times

In-stock items normally enter fulfillment shortly after the order is received. Made-to-order and custom products require additional production time.

The estimated processing or production period shown on the product page or order confirmation applies before carrier transit time. Business days do not include weekends or recognized holidays.

Because handcrafted work cannot always be rushed without compromising quality, unexpected delays may occur. If we cannot ship within the timeframe originally provided, we will contact you with a revised estimate and any cancellation or refund options required by law.

Shipping

Shipping charges and available delivery methods are displayed during checkout. Transit estimates begin after the order has been completed and accepted by the carrier.

A shipping estimate is not a guaranteed delivery date unless the selected carrier service expressly provides a guarantee.

Tracking information will be sent when available. High-value orders may require insurance, signature confirmation or both. The customer is responsible for making arrangements to receive a shipment requiring a signature.

Orders containing multiple products may arrive in separate shipments.

Shipping Addresses

Customers are responsible for supplying a complete and accurate shipping address.

Contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after fulfillment begins.

If an order is returned because of an incorrect or incomplete address, refusal, failed delivery attempt or failure to retrieve the package, the customer may be responsible for the cost of reshipping it. Personalized and custom products returned by a carrier remain final sale.

Lost, Delayed or Missing Packages

Carrier delays can occur because of weather, holidays, transportation interruptions and other circumstances outside our direct control.

If tracking stops updating or a package appears lost, contact us so we can help investigate with the carrier. Carrier investigations and claims may require additional time.

If tracking shows that a package was delivered but you cannot locate it:

Verify the shipping address on your order.
Check around the property, entrances and mail area.
Ask household members and nearby neighbors.
Contact the carrier using the tracking number.
Notify us promptly if the package remains missing.

Claims involving confirmed theft or a package marked delivered will be reviewed individually. A police report or carrier documentation may be required for high-value orders.

Shipping Damage

Do not discard a damaged shipping box or any packing materials.

Photograph the package before opening it when visible damage is present. After opening, photograph the product and all packaging. Contact us within three calendar days so we can determine the appropriate remedy and begin a carrier claim when necessary.

Shipping Charges

Original shipping charges are not refundable unless the order was incorrect, damaged or defective because of an error attributable to us.

When a return is authorized, we will provide instructions concerning the return carrier and shipping label. Unauthorized returns and packages sent without approval may be refused.

Care, Wear and Product Use

Leather and hardware naturally change with age and use. Normal creasing, softening, darkening, patina, surface wear and finish changes are not manufacturing defects.

Damage caused by misuse, improper storage, incorrect cleaning products, excessive moisture, chemicals, heat, abrasion, overloading, pet chewing, alteration or repairs performed by another party is not eligible for replacement or refund.

Customers are responsible for following the care instructions supplied with the product.

Pet products should be inspected regularly for wear or damage. Discontinue use immediately if stitching, leather, hardware or another component becomes damaged or weakened. No pet accessory is chew-proof or indestructible.

Unauthorized Returns

Do not mail or deliver a product to us without receiving return authorization and shipping instructions.

Unauthorized returns may be refused, returned to the sender or held until the customer pays the applicable shipping charges.

Promotions and Discount Codes

Discounts and promotional codes must be applied before checkout is completed. Promotions cannot normally be added retroactively and cannot be combined unless expressly stated.

Gift cards, promotional items and complimentary products are not redeemable for cash except where required by law.

Customer Responsibility

Before submitting an order, customers are responsible for confirming:

Product selection
Measurements and sizing
Color and material choices
Personalization and spelling
Billing and shipping information
Production estimates
Final price and shipping charges

Submitting the order confirms that these details have been reviewed and approved.

Contact Us

Questions about an order should be submitted through the contact page at:

https://eddiebarrett.com/pages/contact

Include your order number whenever possible so we can respond efficiently.

Eddie Barrett is a brand operated by Ateam Media Group Inc.

These policies do not limit any consumer rights or remedies that cannot legally be waived. We reserve the right to update these policies as the business, products or legal requirements change. The policy in effect when an order is placed will apply to that purchase.